At BANC, we keep limited stock of our smaller items - such as our coasters, wall hooks and post cards. For these smaller items, please allow 3-5 working days for packaging and shipping.

Our larger items - the Three Fellas Sofa and Bebida Bar Cart - are made to order. For these larger items, there is an order and delivery lead time of 4 weeks. 

Please also see on each product page where the product ships to - indicated at the bottom of the description with a *

If you have any further questions - please read the FAQs below to see if your questions have been answered there. Otherwise, visit our contact page to get in touch. 

 

 

Where does the name BANC come from? 

"BANC" is derived from the French noun for the "bench" - "le banc". French because of French-Mauritian roots and 'the bench' because workbenches are the most fun places to be. 

 

Where is BANC based?

BANC is based in Durban, South Africa. 

 

Is everything made by hand?

Yes, everything is made by hand. Some products - for example our Nulo Coasters - go through a laser cutting process but they are finished off on a metal filer by hand which gives them a charming uneven edge. 

 

Do you have a showroom? 

Unfortunately we do not have a showroom - only a messy workshop. Perhaps one day we will have a showroom and with great excitement we'll invite the world to come and pop in to sit on our couch and eat cake. 

 

Do you keep stock of all your products?

We keep stock of our smaller products (coasters, wall hooks and post cards). The larger products (sofas and bar carts) are all made to order. 

 

There isn't a shipping option for my location - what do I do? 

Our largest product - the Three Fellas Sofa - is only available for delivery in KZN. If you would like to enquire further about making a way to get this piece to you in another province, drop us an email. 

 

Do you do custom orders?

At this point, we are not taking on any custom orders. We are, however, able to tailor the sofa and bar cart to fit your specific needs at an extra cost (between R200-500 depending on size changes). 

 

Can I collect my item? 

The smaller items (coasters, wall hooks and post cards) are not available for collection. However, due to the large size of the Bebida Bar Cart and the 3 Fellas Sofa, we are willing to talk further about collection (with those of you based in Durban). Send us a mail to see if we can make it work. 

 

I bought someone a gift - can I ship it directly to them?

Of course - simply put their address in the shipping details section, let us know that it is a gift and leave their name in the comments section. 

 

Can I return my purchase? 

Unfortunately purchased items cannot be returned. If an item arrives damaged - please send us a mail as soon as you receive the damaged parcel and we will work with you to fix the problem.